FAQ

Are you affiliated with a hospital?

No. We coordinate care with several local hospitals as well as primary care and specialty physicians, and outpatient diagnostic facilities.

Do I need to make an appointment to visit Clovis Urgent Care?

No, you never need an appointment to visit Clovis Urgent Care. Come to Clovis Urgent Care when you need prompt medical care.

Please check-in online to reserve your spot and expedite your visit.

Do you accept insurance?

Clovis Urgent Care accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit.

Click here for details on Insurance.

How long will a visit to Clovis Urgent Care take?

Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.

How much does an office visit cost?

Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

What if I have a question about my bill?

Questions can be answered directly by our clinic staff. For detailed questions or questions about claims sent to an insurance company, please call our affiliated claims experts, National Patient Service Center at (559) 324-7001.

What is an Urgent Care Center?

An urgent care center is used for episodic care for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated when immediate attention is required), a patient can receive treatment at Clovis Urgent Care rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

Who will provide my medical care?

Clovis Urgent Care centers are staffed by certified physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. All of our providers are dedicated to providing excellent medical care in a compassionate, respectful manner.

Will I be charged if I call the 24-hour M.D. telephone consultation line?

Clovis Urgent Care provides telephone consultation as a courtesy for patients; patients are not charged for this service.

Is there anything at all you can not do?

Here’s a list of what you should bring when you visit Clovis Urgent Care:

• Your Driver’s License or Photo ID
• Your Health Insurance card (if you have insurance)
• Payment for either your insurance co-pay or if you intend to self-pay (please remember, payment is due at the time of treatment)
• A list of medications you are currently taking
• A list of past surgeries and medical conditions
• A list of any allergies you might have
• Names, addresses and phone numbers of healthcare providers you see regularly (this allows us to send follow-up information about your visit to Clovis Urgent Care)

Is Medicare accepted?

Clovis Urgent Care will accept Medicare but we will bill you for any deductible, co-insurance or co-pays if Medicare does not pay.

Is Medicaid accepted?

No, we are sorry, but Clovis Urgent Care does not accept Medicaid.

When do I pay for my visit?

All fees are due at the time of service in order to comply with the requirements of your insurance plan.

What if I don’t have insurance?

Clovis Urgent Care accepts self-pay patients.

What are acceptable forms of payment?

Cash, Check, MasterCard, Visa, Discover and American Express.

How are Automobile or Worker’s Compensation claims processed?

Clovis Urgent Care accepts Automobile and Worker’s Compensation initial injuries. We ask that you bring as much information as possible, including claim number, insurance carrier and insurance adjustor. We will work with your carriers to make certain we have all of the proper billing information

How will I know if my insurance company covers the cost of services?

Clovis Urgent Care can verify insurance coverage during your visit. You can also check coverage by calling the number shown on your insurance plan card.

What if I forgot my insurance card?

With your help and permission, we will make every attempt to get a copy of your insurance card and your benefits information.

What should I expect regarding co-pay?

Your insurance carrier defines the co-pay amounts. We will collect a Specialist co-pay amount unless your insurance indicates there is a separate Urgent Care co-pay.

My co-pay to see my physician is usually lower. Why is it higher at Clovis Urgent Care?

All fees are controlled by your health insurance carrier, so if your co-pay is higher with us, it is the result of an agreement with your insurance and your employer.

Why did I receive a bill from a laboratory?

While Clovis Urgent Care may draw your labs, we are required to send specimens for the actual testing to the laboratory specified by your insurance carrier.